Our Commitment to Privacy

Oven Neat is committed to protecting your privacy and handling your personal information in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

This policy applies to all information collected through the Oven Neat website and any related communications.

Information We Collect

We may collect personal information from you when you:

⁃              Make an enquiry or request a quote

⁃             Book or enquire about a service

⁃              Contact us via our website, email, phone, or social media

⁃              Sign up for updates or promotions

The personal information we may collect includes:

⁃              Full name

⁃              Email address

⁃             Phone number

⁃              Physical address (service location)

⁃              Any additional information you choose to provide relevant to your enquiry or booking

How We Use Your Information

We use your personal information only for legitimate business purposes, including:

⁃             Responding to enquiries and providing quotes

⁃             Booking and delivering our cleaning services

⁃              Communicating with you about your appointment or request

⁃             Sending service updates, invoices, or confirmations

⁃             Improving our services and customer experience

We may occasionally use your contact details to share information about promotions or services that may be of interest to you. You may opt out of marketing communications at any time.

Sharing of Information

Oven Neat does not sell, rent, or trade your personal information to third parties.

We may share your information only when necessary to:

⁃             Deliver our services (for example, payment processing or scheduling systems)

⁃              Comply with legal obligations or law enforcement requirements

⁃             Protect our legal rights or prevent suspected unlawful activity

Any third parties we engage are required to handle your information securely and in accordance with privacy laws.

Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. Information is stored securely and only accessed by authorised personnel.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Accessing and Correcting Your Information

You have the right to:

⁃             Request access to the personal information we hold about you

⁃             Request correction of any inaccurate or outdated information

To do so, please contact us using the details below.

Cookies and Website Analytics

Our website may use basic cookies or analytics tools to understand website usage and improve performance. This information is collected in an aggregated, non-identifiable form and does not personally identify individual users.

 Legal Disclosure

In the event of a suspected unlawful activity, fraud, or criminal investigation, we may be required to disclose personal information to relevant authorities where legally required.

Changes to This Policy

Oven Neat may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Oven Neat

Email: caleb@ovenneat.co.nz

Phone: +64 027 7657 693